Frequently Asked Questions
Everything you need to know about shopping with HHgregg Electronics.
What is the typical shipping timeframe for large appliances and TVs?
Standard shipping for small electronics takes 3-5 business days. For large appliances and televisions over 55 inches, we use specialized freight carriers, and delivery typically takes 7-10 business days including a scheduled drop-off appointment.
What is your return policy for opened electronics?
You can return most electronics within 30 days of purchase. Please note that opened items may be subject to a 15% restocking fee, and the product must be returned with all original packaging, manuals, and accessories.
Do you offer professional installation services?
Yes, we offer professional installation for home theater systems, major appliances, and wall-mounted TVs. You can add installation services to your cart during the checkout process or contact our support team to schedule a visit.
Are the products sold on HHgregg Electronics covered by a warranty?
All products are covered by the original manufacturer's warranty. Additionally, we offer extended protection plans through our HHgregg Care program that cover accidental damage and mechanical breakdowns beyond the standard period.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and specialized financing options like Affirm to help you pay for your electronics over time.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through the 'Order History' section of your account.